Vodafone Exciting Experience Centre Agent role for HND Holders!!
Vodafone Exciting Experience Centre Agent role for HND Holders!!
Role purpose
To play a frontline role in the delivery of a World Class Customer experience. Serves customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database, determining eligibility.
Key accountabilities and decision ownership
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- Create an outstanding customer experience
- Ensure the attainment of high Quality standards within the Contact Centre
- Process Adherence
- Reporting
Key performance indicators
- Targets and KPIs
- Increased customer loyalty, satisfaction and return on investment
- Contact Centre standards
