How to Contact Uber in South Africa

Last updated Mar 20, 2024

Uber is an important transportation service in South Africa, offering reliable rides to millions. There are times when you need to contact Uber for assistance, such as reporting ride issues, requesting payment, or seeking clarification on their services. Thus this article provides insight on How to Contact Uber in South Africa. What is Uber?

Uber, a multinational transportation company, offers ride-hailing, courier, food delivery, and freight transport in 70 countries and 10,500 cities. Operating in over 40 cities in South Africa, it’s a reliable choice despite competition from Bolt and InDriver.

Why Choose Uber in South Africa?

Uber serves over 80% of the urban population in major cities like Cape Town, Johannesburg, and Durban, and is also available at major airports.
Uber offers various car classes, including UberX for everyday rides, UberBLACK for luxurious experiences, UberXL and UberVAN for larger groups, and UberGO for quick, affordable trips.
Uber is considered the most reliable ridesharing service but may be slightly more expensive than competitors.

How to Contact Uber in South Africa

There are a couple of ways to contact Uber in South Africa, depending on your preference:

Contacting Uber via the App in South Africa

There are two main ways to contact Uber in South Africa via the app:

Call Support

This is the most direct way to speak with a representative. Here’s how to do it:

Open the Uber app.
Tap the menu button (usually in the top left corner).
Select “Help”.
Look for “Call Support” – it should be a separate menu option.
You’ll then be connected to the Uber support team.

2. In-App Help

This option allows you to troubleshoot issues or browse FAQs directly through the app. Here’s how to access it:

Open the Uber app.
Tap the menu button.
Select “Help”.
From here, you can search for your specific issue or browse through the help categories.

Contacting Uber Support via Phone

There are two main ways to contact Uber in South Africa via phone, depending on whether you’re a rider or a driver:

Riders:

To contact Uber support, dial 0800 172 956, and note that phone support is only available to riders who have used the app within the last 28 days.

Drivers:

Toll-free number: Dial 0800 172 957. This is a dedicated number for driver support.

What do I do if my driver cancels on me?

If your driver cancels the ride, you won’t be charged, and Uber will automatically attempt to match you with another driver.

How can I change my payment method on the Uber app?

You can update your payment method in the Uber app by going to the “Payment” section in the menu and adding a new payment method or editing existing ones.

Is there a way to estimate my Uber fare before booking a ride?

Yes, you can use the Uber app to get an estimate of the fare for your trip before confirming the ride.

Can I schedule an Uber ride in advance in South Africa?

Yes, Uber allows users to schedule rides in advance through the app. Simply select the desired pickup time and location when making your booking.

How do I become an Uber driver in South Africa?

Uber drivers in South Africa must meet specific requirements and undergo a screening process, with more information on their website and sign-up instructions available.

Source. scoutafrica.net

Don’t miss out on current updates, kindly like us on Facebook , Follow Us On Instagram & Subscribe To Our Channel OR leave a comment below for further inquiries.